CONTACT TRAINING SCHEDULE
Fall 2008
September 8, 2008- October 27, 2008

Monday Evening – 6:30 to 9:00 pm
1 Saturday—9:00 am-4:00 pm

September 8                       Introduction to CONTACT

                                             Introductions
Review of Objectives
Contact Philosophy
Confidentiality                                

September 15                     Crisis Intervention/ Active Listening Skills I
                                             Anatomy of Crisis
                                             Crisis VS. Emergency
                                             Rational Detachment
                                             Establishing Rapport
                                             Empathy
                                             Boundaries
                                             Content Reflection
                                             Role Plays                                        

September 22                     Active Listening Skills II
                                             Review
                                             Feeling Reflection
                                             Empathy and Empowerment VS Advice
 Roadblocks and responses
                                             Role Plays

September 29                     Empowerment and
                                             Summarizing
                                             Problem Solving
                                             Generating Options
                                             Facilitating Planning Solutions
                                             Role Play

October 6                            Inappropriate Callers

October 11 (9:00-4:00; Lunch provided)  
                                             Suicide
                                            
October 13                         Substance Abuse
                                             Grief, Loss and Depression
                             
October 20                           Phone Room Orientation and apprenticeship
                                            

October 27                           Phone Room apprenticeship

For registration download this MS Word Form or Acrobat PDF Form.

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